Maximum Commitment: To ensure a smooth experience, we commit delivery within 10 working days as a safety margin.

• Applicable for damaged products or manufacturing defects only.
• Customers can request a replacement within 7 days of delivery.
• All shipments are insured to ensure safe delivery.
• In case of transit damage, customers must report the issue within 48 hours.
• For a hassle-free replacement, customers must provide an unboxing video as proof of damage.
• The video should clearly show the package being opened and the damage.

• 7-Day Replacement Policy:

  • Applicable for damaged products or manufacturing defects only.
  • Customers can request a replacement within 7 days of delivery.

• Shipping Insurance:

  • All shipments are insured to ensure safe delivery.
  • In case of transit damage, customers must report the issue within 48 hours.

• Unboxing Video Requirement:

  • For a hassle-free replacement, customers must provide an unboxing video as proof of damage.
  • The video should clearly show the package being opened and the damage.

• Tracking Information:

  • Customers will receive the AWB tracking number via email and WhatsApp on the provided phone number.
  • The tracking details will also be updated in the “My Account” section on our website.

• Real-Time Tracking:

  • Customers can track their shipment status anytime using the provided AWB number.

• Support Channels:

  • Call Support & WhatsApp: Available at 9316460477.
  • Website Support: Customers can submit a support request through the Customer Help section on our website.

• Support Availability:

  • Monday to Saturday: 10:30 AM – 6:30 PM
  • Sunday: Closed

• Customer Responsibility:

  • Customers must ensure that the address and pincode provided during checkout are accurate.

• Shipping Charge Deduction:

  • If an order is undeliverable due to an incorrect address or pincode, we reserve the right to deduct both-side shipping charges from the customer’s advance payment.
  • The remaining balance will be refunded to the customer.

• Address Correction Before Dispatch:

  • If customers realize an error in the address, they should immediately contact customer support before dispatch for correction.

Currently we ship our product within India only, We update our shipping location time to time. You can contact customer care for any specific location or shipping address.

Yes, Doorstep Delivery means the product is delivered to the customer’s given address at the ground floor, but it does not include carrying the item inside the house or to upper floors.

Clarification for Customers:

• Delivery is made to the main entrance or ground floor of the provided address.
• Customers are responsible for moving the product if there is no lift in apartments or building.