Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Maximum Commitment: To ensure a smooth experience, we commit delivery within 10 working days as a safety margin.
7-Day Replacement Policy:
- Applicable for damaged products or manufacturing defects only.
- Customers can request a replacement within 7 days of delivery.
Shipping Insurance:
- All shipments are insured to ensure safe delivery.
- In case of transit damage, customers must report the issue within 48 hours.
Unboxing Video Requirement:
- For a hassle-free replacement, customers must provide an unboxing video as proof of damage.
- The video should clearly show the package being opened and the damage.
Tracking Information:
- Customers will receive the AWB tracking number via email and WhatsApp on the provided phone number.
- The tracking details will also be updated in the “My Account” section on our website.
Real-Time Tracking:
- Customers can track their shipment status anytime using the provided AWB number.
Support Channels:
- Call Support & WhatsApp: Available at 9316460477.
- Website Support: Customers can submit a support request through the Customer Help section on our website.
Support Availability:
- Monday to Saturday: 10:30 AM – 6:30 PM
- Sunday: Closed
Customer Responsibility:
- Customers must ensure that the address and pincode provided during checkout are accurate.
Shipping Charge Deduction:
- If an order is undeliverable due to an incorrect address or pincode, we reserve the right to deduct both-side shipping charges from the customer’s advance payment.
- The remaining balance will be refunded to the customer.
Address Correction Before Dispatch:
- If customers realize an error in the address, they should immediately contact customer support before dispatch for correction.
Currently we ship our product within India only, We update our shipping location time to time. You can contact customer care for any specific location or shipping address.
Yes, Doorstep Delivery means the product is delivered to the customer’s given address at the ground floor, but it does not include carrying the item inside the house or to upper floors.
Clarification for Customers:
- Delivery is made to the main entrance or ground floor of the provided address.
- Customers are responsible for moving the product if there is no lift in apartments or building.
If you need to swap an item
FAQs
7-Day Replacement Policy:
- Applicable for damaged products or manufacturing defects only.
- Customers can request a replacement within 7 days of delivery.
Shipping Insurance:
- All shipments are insured to ensure safe delivery.
- In case of transit damage, customers must report the issue within 48 hours.
Unboxing Video Requirement:
- For a hassle-free replacement, customers must provide an unboxing video as proof of damage.
- The video should clearly show the package being opened and the damage.
Customer can initiate return request thru www.shreejifine.com under return and exchange tab or contact customer care number.
Such issues are unlikely, but in case of any damage, defect, or receiving the wrong item, customers can request a replacement.
Customers must provide clear video and images of the issue to our customer care number (9316460477) within 48 hours of delivery.
The product must not be used to qualify for a replacement.
If the wrong product is delivered, we will arrange a hassle-free exchange at no extra cost.
Yes, We provide warranty service with our service partner for 18000 Pincode areas.
This flour mill machine is made for domestic use and it can run 1-1.5 hours, after that you need to stop for 10-15 minutes. Commercial use cancels the warranty.
This domestic flour mill machine can be used in any normal 5 AMP power plug, No special 15 AMP plug is required. The highest load of this machine is only 4.5 to 4.7 AMP.
No, This is a false statement, we provide an air filter and ring slider with the cloth that can easily prevent flour dust and keep it within the flour chamber only. our flour mill is the best quality flour mill for home use.
No, This flour mill machine is made for Dry Grains only, not for oily and wet grinding.
After the grinding is done, the flour mill machine runs for two to three minutes and makes sure no residues are remaining in the grinding chamber it’s called auto clean or easy clean system. Premium flour mill comes with Two cleaning Cycle modes so the Flour mill stops for a few seconds and again it starts so more effective chamber cleaning.
